Refund Policy

30-Day Satisfaction Guarantee

We want you to be completely satisfied with your NhakaBox purchase. If you're not happy with your order for any reason, you can return it within 30 days of delivery for a full refund.

Return Conditions

To be eligible for a return:

• Items must be in original, unused condition
• All cards and components must be included
• Original packaging should be intact
• Return must be initiated within 30 days of receiving your order

How to Return

1. Email us at hello@nhakabox.com with your order number and reason for return
2. We'll send you a prepaid return label (for EU customers) or return instructions
3. Pack your items securely and ship them back
4. Once received, we'll process your refund within 5-7 days

Refund Process

Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account after we've processed it.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We'll send a replacement at no extra cost or issue a full refund, whichever you prefer.

Exchanges

We don't offer direct exchanges. If you'd like a different product, please return your original order for a refund and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Opened card games (unless defective)
• Items purchased on final sale
• Gift cards

Questions?

If you have any questions about returns or refunds, please contact us at hello@nhakabox.com. We're here to help!

Last updated: January 2026